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Strategy & Planning

BUILDING TRUST THROUGH CLEAR OPERATING PRINCIPLES

We work with your team to define organization values, and create a sound operating foundation together. Doing so paves the path to improved performance and trust between your team members, partners, and ultimately, your customers.

 

BUSINESS PROCESS MAPPING

Ensuring reliable and consistent services

We identify core business processes in supply chain management, manufacturing, sales & distribution, service support, and service delivery. Afterwards, we work with your functional owners to improve it. By doing so, you can ensure uninterrupted product / services delivery, with high quality, consistency, and customer satisfaction.

Create a framework with clear objectives and performance metrics for alignment and accountability.

Identify tools and systems based on business fit and budget, to ensure consistent and reliable execution.

Assess headcount needs and define an ideal mix of employees, supplemented by third parties.

Incorporate compliance requirements into affected business processes.

After Process Mapping, we work with functional owners to establish key performance indicators:

  • Measure performance against objectives
  • Review mechanisms to enable course correction

Supporting tools and systems:

Tier-1 through Tier-3 Enterprise Resource Planning (ERP) systems, Data Warehouses, BI / Analytics Solutions, Customer Relationship Management (CRM) systems, and specialized systems such as EHR for healthcare organizations, LIS for laboratories, and CTMS / EDC for clinical study and data management.

Continuous improvement principles:

LEAN, Six Sigma, Management by Fact (MBF), Statistical Process Control (SPC), and Agile Methodology.

Want to see what we can do for your execution capability? Visit our Operational Execution page.

HAVE A QUESTION? CONTACT US!

678-908-5591
[email protected]